My four-step Starbucks sensitivity training
It shouldn’t take four hours of training to knock some sense into employees of Starbucks or any company about how to treat people fairly.
I can name that tune in 4 quick steps.
1-Be agnostic about a person’s appearance. We’re all pretty much the same except for the shade of wrapping.
2-You are not better than anyone. In the case of a Starbucks employee, you fill cups with hot or cold drinks and serve them to people. In exchange, they give you money, a credit or debit card. You may be serving a Nobel Prize winner, a talented artist, someone who is disabled or a single parent trying like hell to raise a kid and pay the bills alone and all they’re hoping for is a place to grab a brief respite in peace with a caffeinated drink that will help them keep from falling over from fatigue and stress.
3-If a person isn’t making a fuss, a mess or a racket, leave them alone. They may just need a moment to catch their breath, get out of the rain or an easily found place to meet someone. If they don’t buy something this time around, your goodwill may translate into a future transaction.
4- Whatever your title or classification, be proud of your position, do a good job, earn your money and be a good representative of your place of employment. You don’t? It’s simple. You’re fired.